Privacy Policy

Orca IT ("we", "us", "our") provides IT support and technology services to homes and businesses in Australia. This policy explains how we collect and use personal information through our website at orcait.com.au, our booking forms, website chatbot, and Facebook Page Messenger.

We may collect the following when you contact us or request a booking:

• Name, phone number and email address
• Suburb or address (where relevant to the service)
• Details about the technology issue or service you need
• Preferred contact time and whether you are a home or business customer
• Messages you send through our website chatbot or Facebook Messenger

If you message our Facebook Page, Meta may also process your message according to Meta's own privacy policy. We receive the content of your message so we can respond and arrange appointments.

We use your information to:

• Respond to enquiries and provide IT support
• Book and manage appointments
• Contact you about your service request
• Improve our website chatbot and Messenger assistant
• Keep internal business records in our CRM system

We do not sell your personal information to third parties.

Enquiries and bookings are stored securely on our business systems, including our CRM database and related export files used for record-keeping. Email notifications may be sent to our staff when a new enquiry is submitted.

We keep contact and booking records for as long as needed to provide services, manage your enquiry, meet legal obligations, and maintain business records. When information is no longer required, we delete or de-identify it where reasonable.

We may share information only when necessary, such as:

• With our staff and technicians to deliver the service you requested
• With service providers that help us operate our website, email or CRM (under confidentiality)
• When required by law or to protect our legal rights

You may request access to, correction of, or deletion of your personal information, subject to applicable law. To make a request, contact us using the details below.

You can stop using our website chatbot or Facebook Messenger at any time. Unsubscribing from marketing communications (if applicable) can be done by contacting us.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. No online system is completely secure, and we encourage you not to send sensitive credentials through chat or email.

For privacy questions or requests, contact:

Email: info@orcait.com.au
Phone: 0450 577 407