Terms of Service

By using the Orca IT website at orcait.com.au, submitting a booking or enquiry form, using our website chatbot, or messaging our Facebook Page, you agree to these Terms of Service. If you do not agree, please do not use these services.

Orca IT provides IT support, repairs, consulting and related technology services to homes and businesses in Australia. Information on our website is general in nature and does not constitute a binding quote until confirmed by our team.

When you submit a booking request or message us through the website chatbot or Facebook Messenger, you agree to provide accurate contact details and a fair description of the help you need. Submitting a request does not guarantee a specific appointment time until we confirm it with you.

Our automated chatbot and Messenger assistant collect information to help arrange callbacks and appointments. A member of our team may follow up by phone or email.

You agree not to:

• Use our website or messaging channels for unlawful, abusive or misleading purposes
• Attempt to disrupt, scrape or interfere with our systems
• Submit false, spam or automated messages
• Share content that infringes the rights of others

We aim to keep website information accurate and up to date, but we do not warrant that all content is complete, current or error-free. Pricing, availability and service descriptions may change without notice.

To the maximum extent permitted by Australian law, Orca IT is not liable for any loss arising from use of the website, chatbot or Messenger assistant, including delayed responses, technical outages, or reliance on general information published online. Nothing in these terms excludes rights that cannot be excluded under the Australian Consumer Law.

If you contact us through Facebook Messenger, your use of Meta's platform is also governed by Meta's terms and policies. We are not responsible for Meta's services or platform availability.

Our collection and use of personal information is described in our Privacy Policy.

We may update these terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

Questions about these terms:

Email: info@orcait.com.au
Phone: 0450 577 407